Shipping
We charge a fixed shipping rate of R25 for orders under R249.
For orders over the value of R249 we offer free shipping.
Standard delivery time is 2-5 business days.
Orders will be delivered to your door (for houses and apartments). For deliveries to remote areas (incl. farms, plots, townships) orders will be sent to a collection point in a nearby town in order to avoid surcharges.
Note: if you are happy to pay the surcharges for delivery to remote areas, we will try our best to arrange delivery to your door.
Remote areas:
Farms
Plots
Townships
Mines
Military bases
Major chain stores
Power stations
Game reserves and lodges
Airports
Harbours etc.
Additional Information
Customers are responsible for having someone at the delivery address during the day to sign for and accept delivery. It is imperative that you provide a street address for deliveries as we do not deliver to P.O. Boxes.
Surcharges may apply when delivering to very remote areas (in these cases the R249 free delivery will not apply). We will always contact you first and will never charge extra fees without your consent. If you are not willing to accept the surcharges, we will make alternative delivery arrangements or cancel your order and refund you.
If you need something in a hurry, please contact us to arrange a quote for priority courier service, (although this will be at an extra cost.)
We assume no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal.
Standard delivery time is 2-5 business days (excludes Saturdays, Sundays, and Holidays), depending on where you are located. If your order hasn’t arrived in the specified time frame, please get in touch and we will take it up with the couriers. Please note: If your order is placed after 12 pm on a Friday it will only leave our warehouse on the following Monday. We can not be held liable if deliveries do not arrive on time.
We aim to ship all orders within 1 to 2 business day of payment. If orders take longer to be shipped, we will inform you of the delay.
If you have any concerns at all, just email us for tracking details and updates and we’ll let you know where your parcel is on its journey.
Simply reply to your order confirmation email and we’ll get back to you as soon as possible.
Returns
We accept returns within the first 5 days after receiving your order, after which you will not be eligible for a refund. Since food items can not be used after they have been opened we will not accept any opened products for returns. Eligible products will need to be returned in the original packaging and condition.
If your order arrives damaged please take photos on receipt of the order and send them to us along with your request for a refund. We will then be able to assess the situation and determine if you are eligible for a refund.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, we will request your bank details so that we can make an EFT into your account. Allow for 2-3 working days for the money to clear and if you have any trouble please do not hesitate to contact us at [email protected]
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
25 Klipfontein Road, Mowbray, Cape Town, 7700
Shipping Returns:
Email [email protected] to arrange a courier to collect your order or organise a delivery back to Beyond Nuts through your preferred courier.
Times may vary for your exchanged product to reach you. Please refer to our Shipping Policy for more info.
Requirements
In order to ensure the most smooth and convenient exchange/return experience possible, please package your products safely and securely for protection during transit. Courier services can be quite rough at times; so we recommend using bubble wrap or a box filled with crumpled paper to ensure a layer of protection during transit.
From our experience, it seems like filling the box completely (leaving no extra space) helps protect the goods a lot better.
If products sent back to be exchanged/refunded arrive damaged, this may cause delays or result in the exchange/refund being declined altogether.
For any extra information or concerns please feel welcome to contact us on [email protected] and we will be happy to assist.